Support

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  • How to Check the Minimum Deposit Amount

    On the Website                  On the App   Web *The following is an example for checking the minimum deposit amount for USDT.   1. After logging in, click the "Balance" button at the top right co...

  • What to Do If You Deposited to the Wrong Address

      1. Deposit to a Non-Batonex Address If you have deposited to an address that is not associated with Batonex, we cannot process your deposit request due to the anonymity of the blockchain. Batonex...

  • What to Do If Your Deposit Is Missing

    If you encounter a missing deposit, please follow these steps to resolve the issue. 1. Common Reasons for Missing Deposits:   • Deposited the coin/token to the wrong deposit address.   • Deposited ...

  • How to Check Deposit Status and History

    On the Website                  On the App   Web You can check your deposit status and Balance history through the following link or by following the steps outlined below.   Direct Link to Balance ...

  • How to Deposit Assets

    On the Website                  On the App   Web *The following is an example for depositing USDT. 1. After logging in, click the "Balance" button at the top right corner.   2. Search for USDT and...

  • How to Check Your Deposit Address

    On the Website                  On the App   Web 1. After logging in, click the "Balance" button at the top right corner.   2. Search for the coin you want to deposit and click the "Deposit" butto...

  • How to Download the Batonex Android App

    How to Download the Batonex App on Android Devices   Search for "Batonex" in the Google Play Store and download it. Play Store URL : https://play.google.com/store/apps/details?id=com.wisebitcoin.br...

  • How to Download the Batonex iOS App

    How to Download the Batonex App on iOS Devices 1. Scan the QR Code or Click the Link to Go to the Download Page You can go to the download page for the TestFlight beta version of the Batonex app ...

  • How to Check Your UID

    On the Website                  On the App   Web 1. After logging into Batonex, click the person icon in the upper right corner.   2. You can check and copy your UID from the upper left corner.  ...

  • How to change the Language setting

    On the Website                  On the App   Web 1-1. Click the globe icon and select the language you want to use.   Or   1-2. After logging in, click the person icon.   2-2. Click on Preference...