Support

On the Website                  On the App   Web Case 1. Resetting password on the login page   1. Click on ‘Forgot Password’     2. Enter the email address you used to register (or the phone nu...

How to Unlock Your Account   If you enter the wrong password five times when logging in, your account will be locked. The lock will be automatically lifted after 24 hours, so please try logging in ...

How to Reactivate Your Account If you have requested an account freeze and do not have access to your account, Please contact us via our online customer service or chat support and follow the provi...

Batonex is optimized for Google Chrome. For the best experience, please use Google Chrome.   1. Delete your browser history, then try registering again. 2. Try registering again using Google Chrome...

If you are unable to log in, please check the following:   - If you have entered the wrong login password more than five times, login will be restricted for 24 hours. - If you have forgotten your p...

On the Website                  On the App   Web 1. Click the login button in the upper right corner of the Batonex homepage.   2. Enter your registered email or phone number and password, then cl...

On the Website                  On the App   Web 1. Click the "Register" button in the upper right corner to go to the registration page.    You can register on Batonex using your email address or ...

For account security, unbinding can only be done after submitting the following information to submit a request.   1. Your UID/phone number/email address 2. A selfie holding your ID and a handwritt...

On the Website                  On the App   Web 1. After logging in, click the profile icon at the top right corner.   2. On the ‘User Center’ page, click the ‘Settings(Change)’ button on the hig...

1. Ensure that the phone number you provided is correct. 2. If your message inbox is full, you will not be able to receive new SMS messages. Clear out some messages to make room. 3. Contact your mo...