Support

On the Website                  On the App   Web Selecting the coin 1. Log in and click the spot trading button.   2. On the spot trading page, you can see the coin name, price, and price change r...

On the Website                  On the App   Web 1. Position Mode   Click the setting icon to set the position mode to either one-way or hedge mode. You can also toggle the secondary confirmation p...

Please securely store the 16-digit recovery code highlighted below the QR code. Even if you install Google Authenticator on a new device, you can restore Google OTP authentication by entering the 1...

On the Website                  On the App   Web *Note: Changing your email address is only possible if your phone is already binded to your account.   1. After logging in, click the profile icon a...

On the Website                  On the App   Web 1. Click on the Balance button to view your balance immediately. *You can hide your balance by clicking the eye icon.     App Click on the Balanc...

On the Website                  On the App   Web Perpetual trading can begin once the asset deposit is completed.   Asset Transfer   1. If you are starting futures trading for the first time, pleas...

1. Ensure that the email address you provided is correct. 2. Check your spam folder. 3. To receive emails properly, add Batonex email addresses to your whitelist.*noreply@batonex.com 4. Attempt to ...

On the Website                  On the App   Web 1. Click the Balance button to view your balance immediately. *You can hide your balance by clicking the eye icon.     App Click the Balance butt...

  Please check your available trading balance.   The quantity of open orders is excluded from the available trading balance, which may result in buy/sell orders failing due to insufficient funds.  ...

Average Entry Price = Total Contract Value / Total Contract Quantity Total Contract Value = [(Quantity1 × Price1) + (Quantity2 × Price2) + (Quantity3 × Price3)...]   Example: If you buy 1 BTC contr...