Guidance and Solutions for KYC Verification Failure

Common Reasons for KYC Verification Failure

1. Failure to verify the social security number.

2. Submission of incorrect identification documents.

3. Submission by someone other than the account holder.

4. Poor image quality making verification impossible.

5. Failure to include your face in the photo.

6. Failure to submit a selfie.

*Examples of proper documentation and selfie with a note:

If the information is correctly entered but the verification is not completed, Please contact us via our online customer service or chat support.

Service Restricted Countries

Afghanistan, Canada, Central African Republic, Democratic Republic of the Congo, Iran, Iraq, Libya, Mali, North Korea, Singapore, Somalia, South Sudan, Syria, United Kingdom, United States of America, Yemen