1. If the withdrawal was made to the correct address and is being processed on the blockchain, please wait until the process is completed. However, if an unusual status such as 'failed' is shown on the blockchain explorer, please check the following links:
• BTC Blockchain Explorer: https://blockchain.info
• TRC-20 Blockchain Explorer: https://tronscan.org
• ERC-20 Blockchain Explorer: https://etherscan.io
• XRP Blockchain Explorer: https://xrpscan.com
• BSC Blockchain Explorer: https://bscscan.com
2. If you have recently changed your transaction password or login password, cryptocurrency withdrawals will be restricted for 24 hours. Please wait 24 hours before attempting the withdrawal again.
3. Please check if any of the following applies if the withdrawal process is not proceeding.
1) Ensure that the available withdrawal amount of the cryptocurrency is greater than the requested amount, especially if there are unfulfilled orders.
2) Ensure that the deposit process is fully completed before attempting a withdrawal.
3) Double-check that the cryptocurrency wallet address is entered correctly:
Incorrect addresses will prevent successful transactions.
Always ensure the address is accurate before confirming the withdrawal.
For any other withdrawal-related inquiries, Please contact us via our online customer service or chat support.
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