What to Do If Your Withdrawal Is Missing

If you encounter a missing withdrawal, please follow these steps to resolve the issue.

1. Common Reasons for Missing Withdrawals:

  • Withdrawn to the deposit address of a different coin/token.

  • Withdrawn to an exchange address, but the coin/token is not listed on that exchange.

  • Entering incorrect address.

* If the withdrawal has been processed, we cannot recover or cancel it. Please be aware of this. For further details, contact the recipient platform.

2. If the withdrawal was made to the correct address and is being processed on the blockchain, please wait until the process is completed. However, if an unusual error such as 'failed' is shown on the blockchain explorer, please check the following links:

  • BTC Blockchain Explorer:  https://blockchain.info

  • TRC-20 Blockchain Explorer:  https://tronscan.org

  • ERC-20 Blockchain Explorer:  https://etherscan.io

  • XRP Blockchain Explorer:  https://xrpscan.com

  • BSC Blockchain Explorer:  https://bscscan.com

3. Please contact us via our online customer service or chat support.